We do most of our shopping at Price Chopper, mainly because it is one of the closest stores to us, but also because of the quality of their produce, house brands, and fresh food. We occasionally get fried chicken from their deli because it is usually fresh and very tasty. Much better than the colonel, in my opinion. Last Friday we were in the Liberty area and stopped at the new Price Chopper store. It was a very upscale looking store. They even had a wide selection of Muir Glen tomatoes. Since it was dinner time, we decided to get some chicken.
When we got home, we discovered the chicken was dry, mostly cold, and very old tasting. Not spoiled, but more like chicken that had been sitting under a warming light way too long. I went to the Price Chopper web page and submitted a complaint.
This morning I got a call from the deli manager, Cindy, who was very apologetic and wanted details so she could find out what went wrong. She sounded very sincere and promised to take action to ensure that the food is always fresh and hot. She offered a gift certificate which I said wasn't necessary, but she insisted. When I got off the phone, I felt like I just talked to someone who really cared about her customers and wanted to make things right. She didn't try to defend her department and made me feel like a valued customer.
I give Price Chopper an A+ on customer service.
Oh, and Kansas City area people will understand the title of this post. ;)
1 year ago